Frequently Asked Questions

We provide comprehensive property management services designed to maximize your investment while minimizing your stress:

• Tenant Screening & Placement: Thorough background checks, credit verification, and rental history reviews
• Rent Collection: Automated online payment systems with strict enforcement policies
• Property Maintenance: 24/7 maintenance coordination with licensed contractors
• Financial Reporting: Detailed monthly statements and year-end tax documentation
• Legal Compliance: Ensuring adherence to all local, state, and federal regulations
• Property Inspections: Regular inspections to protect your investment
• Emergency Support: Round-the-clock availability for urgent issues

Our management fees are competitive and transparent, typically ranging from 8-10% of the monthly rent collected. This includes most standard services such as tenant placement, rent collection, maintenance coordination, and financial reporting.

Additional services may include:

• Initial property setup and photography
• Lease renewal processing
• Eviction proceedings (if necessary)
• Major renovation project management

We provide customized packages based on your specific needs with no hidden fees. Contact us for a detailed quote tailored to your property.

Our commitment to excellence sets us apart:

• Local Expertise: Deep understanding of local rental markets and regulations
• Technology-Driven: Modern online portals for owners and tenants
• Proactive Communication: Regular updates and immediate notification of important issues
• Experienced Team: Professional staff with decades of combined experience
• Quality Network: Established relationships with reliable contractors and vendors
• Owner-Focused: Your investment success is our priority

We employ a rigorous screening process to find qualified, responsible tenants:

• Credit Check: Comprehensive credit report review to assess financial responsibility
• Criminal Background Check: National and local criminal history verification
• Employment Verification: Confirmation of current employment and income stability
• Rental History: Contact with previous landlords to verify rental performance
• Income Verification: Documentation review (pay stubs, tax returns, bank statements)
• Personal References: Contact with professional and personal references

Our standard criteria typically requires tenants to have income at least 3 times the monthly rent, positive rental history, acceptable credit score, and no recent evictions or serious criminal convictions.

The timeline varies based on several factors including property location, condition, rental price, and market demand. On average, we typically place qualified tenants within 2-4 weeks of listing the property.

Our process includes:

• Professional photography and listing creation (1-2 days)
• Marketing across multiple platforms
• Showing coordination and pre-screening inquiries
• Application processing and screening (3-5 days)
• Lease preparation and move-in coordination

We work diligently to minimize vacancy while ensuring we find the right tenant for your property.

Rent Collection: Rent is due on the 1st of each month. Tenants can pay through our secure online portal using ACH transfer, credit/debit card, or other electronic payment methods. We also accept traditional payment methods if needed.

Owner Payments: You typically receive your payment by the 10th of each month via direct deposit. The payment includes:

• Monthly rent collected
• Minus management fees
• Minus any approved maintenance expenses
• Minus any other agreed-upon charges

You'll receive a detailed monthly statement showing all transactions, ensuring complete transparency in your property's financial performance.

We have strict rent collection policies to protect your income:

• Day 1: Rent is due; tenants receive automatic reminder
• Day 2-3: Late fee assessed per lease agreement
• Day 4-5: Personal contact made to determine situation
• Day 6-7: Formal written notice delivered
• Day 10+: Legal eviction process initiated if payment not received

We handle all aspects of the collection and eviction process, keeping you informed at every step. Our goal is to resolve issues quickly while maintaining professional relationships when possible.

We manage all maintenance and repairs through our comprehensive system:

24/7 Maintenance Request System: Tenants can submit requests online or call our emergency hotline anytime.

Vendor Network: We maintain relationships with licensed, insured contractors and vendors who provide quality work at competitive prices.

Authorization Levels:

• Routine maintenance under $[amount] is handled without prior approval
• Repairs between $[amount]-$[amount] receive notification with same-day approval process
• Major repairs over $[amount] require written authorization with multiple bid options
• Emergency repairs (safety/property damage) are addressed immediately with prompt notification

All work is documented with photos, invoices, and detailed descriptions in your monthly statement.